Our Story
About Genesis Support Solutions
“One life, one goal, one breakthrough at a time.”
Genesis Support Solutions
NDIS Registered Provider
Darwin, Northern Territory
Poonam Thakur
Director
“My commitment is simple — every person we support will receive the same quality of care I would want for my own family.”
Our Story
Built on Purpose,
Driven by People
Genesis Support Solutions was founded in Darwin, Northern Territory with one clear purpose — to deliver genuinely premium, person-centred disability support that participants can rely on.
We understand that behind every NDIS plan is a real person with real goals, real challenges, and real potential. Our name reflects our belief in new beginnings: every participant who walks through our door is at the start of their next chapter.
Led by Director Poonam Thakur, our team combines professional expertise with genuine compassion. We are not a large, faceless organisation. We are a local Darwin business, deeply connected to our community, accountable to our participants, and passionate about outcomes.
Get in Touch with Our TeamWhat We Stand For
Our Values
Dignity First
Every interaction preserves and promotes the dignity and autonomy of our participants. We believe every person deserves to be treated with respect and compassion.
Safety & Compliance
Strict adherence to the NDIS Code of Conduct, Practice Standards, and all NT legislative requirements. We invest in rigorous screening and training for every staff member.
Open Communication
Transparent, honest, and timely communication with participants, families, and stakeholders. We are always accessible and never leave you wondering.
Outcome-Driven
Every support plan is goal-focused and measured against real participant outcomes. We celebrate milestones with you and adapt when goals change.
Community Rooted
We are Darwin locals, committed to the Territory community we serve. Our understanding of the local context makes us more effective advocates for our participants.
Our Credentials
Registered, Compliant, and Accountable
NDIS Registered Provider
Registered with the NDIS Quality and Safeguards Commission
ABN: 56 698 853 940
Australian Business Register — Australian Taxation Office
ACN: 698 853 940
ASIC Registered | Corporations Act 2001
ANZSIC 8790
Other Social Assistance Services — Australian Bureau of Statistics
Legislative Compliance
Genesis Support Solutions operates in accordance with all relevant legislation, including:
- NDIS Act 2013 (Cth)
- NDIS Quality and Safeguards Commission Act 2018 (Cth)
- NDIS Practice Standards (Version 5)
- NT Anti-Discrimination Act
- Australian Consumer Law
- Privacy Act 1988 (Cth) and Australian Privacy Principles
- NT Work Health and Safety Act 2011
Our People
Meet Our Team
Poonam Thakur
Director, Genesis Support Solutions
“My commitment is simple — every person we support will receive the same quality of care I would want for my own family.”
We are actively building our team of qualified support workers, plan managers, and coordinators. All staff undergo rigorous screening including NDIS Worker Screening, National Police Checks, First Aid certification, and mandatory NDIS induction training.
Start Your Journey with Us
Ready to experience the Genesis difference? Reach out today for a free, no-obligation consultation.