Complaints Policy
Last updated: June 2026
Our Commitment
Genesis Support Solutions is committed to providing high-quality services. We welcome all feedback and take complaints seriously. Making a complaint will not affect your services.
How to Make a Complaint
Phone: 0415 321 980 (Mon–Fri, 8:30am–5:00pm ACST)
Our Process
- 1.We will acknowledge your complaint within 2 business days.
- 2.We will investigate thoroughly and fairly.
- 3.We will resolve complaints within 10 business days.
- 4.We will communicate the outcome to you in writing.
- 5.We will use complaints to improve our services.
External Escalation
If you are not satisfied with our response, you may contact:
- NDIS Quality and Safeguards Commission: 1800 035 544 | ndiscommission.gov.au
- NDIA (National Disability Insurance Agency): 1800 800 110