Overview

Genesis Support Solutions Pty Ltd (ABN 56 698 853 940) (“we”, “our”, “us”) is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Information We Collect

We collect personal information necessary to provide NDIS support services, including: name, contact details, NDIS participant number, disability and health information (with consent), and communication records.

How We Use Your Information

Your information is used to: provide and coordinate NDIS supports; manage service agreements and billing; comply with legal obligations; and communicate with you about your services.

Disclosure

We will not share your personal information without your consent except where required by law, including disclosure to the NDIS Quality and Safeguards Commission, NDIA, or other government bodies as required under the NDIS Act 2013 (Cth).

Security

We store personal information securely and take reasonable steps to protect it from misuse, interference, loss, or unauthorised access, modification, or disclosure.

Access and Correction

You have the right to access and correct your personal information. To make a request, contact us at info@genesis-supportsolutions.com or call 0415 321 980.

Complaints

If you believe we have breached the APPs, contact us directly. If unsatisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.